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eBay and PayPal

 
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hibernian



Joined: 27 Oct 2009
Posts: 576

PostPosted: Fri Jan 15, 2021 4:00 pm 
Post subject: eBay and PayPal
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Guys
A bit of help if possible.
How much do PayPal charge now ? I am trying to work out a refund to post 4 programmes together.
Cost of 4 programmes was £40.96 and post paid was £4.80 totalling £45.76.Obviously i want to refund excess post
Paypal took £1.63 in total. I think they charge 20p per transaction plus their percentage
I know eBay charge 10% so that's easy
The £1.63 doesn't seem correct as i thought they charged 3.4% plus 20p per item.
It would have been easy if the guy requested an invoice, now he thinks all the excess post should be refunded !
Any help appreciated as always
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martino



Joined: 21 Jun 2011
Posts: 2054
Location: Beautiful downtown Goostrey, Cheshire

PostPosted: Fri Jan 15, 2021 6:00 pm 
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I know a lot of sellers lump E Bay and Pay Pal fees into their P&P costs and I may be missing the point (as usual) but if he paid £4.80 postage and it cost you £x.xx to send, then the refund is the difference. A satisfied buyer is more likely to buy from you again.

I found out recently from E Bay that you cannot request a "combined invoice" if you buy via their App. You can only request a "combined invoice" if you buy through their website.
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se20blue



Joined: 21 Jul 2014
Posts: 717

PostPosted: Fri Jan 15, 2021 7:30 pm 
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If you are still using PayPal via Ebay they charge 2.9% + 30p per transaction

martino the problem now is PayPal do not refund any commission when credit is given to buyers.
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Ipswich Town programmes required,please message me if you are able to help
9/2/46 Norwich City A
29/3/47 Port Vale A
1/11/47 Port Vale A
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hibernian



Joined: 27 Oct 2009
Posts: 576

PostPosted: Sat Jan 16, 2021 9:44 am 
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Thank You Se20, I can work it out now Laughing
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hibernian



Joined: 27 Oct 2009
Posts: 576

PostPosted: Sat Jan 16, 2021 9:46 am 
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martino wrote:
I know a lot of sellers lump E Bay and Pay Pal fees into their P&P costs and I may be missing the point (as usual) but if he paid £4.80 postage and it cost you £x.xx to send, then the refund is the difference. A satisfied buyer is more likely to buy from you again.

I found out recently from E Bay that you cannot request a "combined invoice" if you buy via their App. You can only request a "combined invoice" if you buy through their website.


I know Martino, but i initially thought they were taking 30p x4. I was wrong. Very Happy
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se20blue



Joined: 21 Jul 2014
Posts: 717

PostPosted: Sat Jan 16, 2021 12:04 pm 
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I found out recently from E Bay that you cannot request a "combined invoice" if you buy via their App. You can only request a "combined invoice" if you buy through their website.[/quote]

Apps are the latest thing ? = more profit for Ebay
_________________
Ipswich Town programmes required,please message me if you are able to help
9/2/46 Norwich City A
29/3/47 Port Vale A
1/11/47 Port Vale A
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martino



Joined: 21 Jun 2011
Posts: 2054
Location: Beautiful downtown Goostrey, Cheshire

PostPosted: Sat Jan 16, 2021 12:40 pm 
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se20blue wrote:
I found out recently from E Bay that you cannot request a "combined invoice" if you buy via their App. You can only request a "combined invoice" if you buy through their website.


Apps are the latest thing ? = more profit for Ebay[/quote]

Yes it is a pain. A lot of buyers buy through the App these days. As a seller who offers combined postage I find myself frequently working out the postage over-payment and sticking stamps in with the order for the refund.

As you say more profit for E Bay as they take their fee on the selling price plus the inflated postage cost.
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