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kpswannie



Joined: 14 Mar 2013
Posts: 80

PostPosted: Thu Feb 10, 2022 10:24 pm 
Post subject: Login problems
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Hi here
I hope it’s ok to post this but my good friend Alex Boyd who posts as Eck on here is having problems logging in

He’s followed the procedure of forgotten password but not receiving an email to re activate his account

Can anyone help ?
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Rocky



Joined: 15 Jun 2009
Posts: 1525

PostPosted: Fri Feb 11, 2022 12:02 am 
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I've had Forum members contact me experiencing the same problem.

In view of the other recent thread (see link) citing the same problem, the question arises are admin or Craig really bothered? Are we slowly slipping back to the bad old days when the forum was neglected so badly that an alternative forum had to be constructed?

http://www.footballprogrammecentre.co.uk/forum/viewtopic.php?p=183233#183233
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pastpirate
Forum Moderator


Joined: 20 Nov 2008
Posts: 2485
Location: The blue half of Bristol

PostPosted: Fri Feb 11, 2022 12:48 am 
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Apologies for not picking up on this very quickly. Not been very well recently. Just a chest infection but felt like c**p. I have emailed Craig tonight so hopefully he will be able to get things sorted. I had this problem a few years ago and found that things worked when I switched to Chrome. If that doesn't work I am stumped but with a bit of luck Craig can help everyone out.
Cheers, Jamie.
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Rocky



Joined: 15 Jun 2009
Posts: 1525

PostPosted: Fri Feb 11, 2022 1:02 am 
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pastpirate wrote:
Apologies for not picking up on this very quickly. Not been very well recently. Just a chest infection but felt like c**p.

Obviously I was unaware of your circumstances Jamie, so please accept my apologies. I hope you have a speedy recovery and Craig sorts out this pesky problem shortly.

?
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pastpirate
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Joined: 20 Nov 2008
Posts: 2485
Location: The blue half of Bristol

PostPosted: Fri Feb 11, 2022 6:55 pm 
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No problem Rocky. Feeling a lot better now.

Cheers and hope it is all sorted soon, Jamie.
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sellsell75



Joined: 13 Feb 2022
Posts: 2

PostPosted: Sun Feb 13, 2022 2:18 pm 
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Despite not being able to log in or receive a password reset, I have decided to create a new account, using a spare e-mail address.

I used to be sellsell39, now I am sellsell75.

[email protected].

There are still others that cannot log in or receive a password reset, so this needs looking at asap.
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craig
Site Admin


Joined: 22 Nov 2014
Posts: 1345

PostPosted: Tue Feb 15, 2022 1:09 pm 
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Can anyone help me by describing the problems which occur when you try to log in?

Ive just logged in absolutely fine first time, but I appreciate this is not the same for everyone.

Details of what broswer and what path you take to log in would really help and also what happens when you try to log in?

Thanks
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Pete’s Picture Palace
Forum Moderator


Joined: 19 Feb 2013
Posts: 4101
Location: Wallington Surrey

PostPosted: Tue Feb 15, 2022 3:15 pm 
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Not sure about logging on - I have no such problems, fortunately - but you get the message below when you reply on a thread.......


Last edited by Pete’s Picture Palace on Tue Feb 15, 2022 3:17 pm; edited 1 time in total
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Pete’s Picture Palace
Forum Moderator


Joined: 19 Feb 2013
Posts: 4101
Location: Wallington Surrey

PostPosted: Tue Feb 15, 2022 3:16 pm 
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Ran into problems sending Mail. Response: 535 5.7.8 Error: authentication failed: UGFzc3dvcmQ6

DEBUG MODE

Line : 133
File : smtp.php
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das



Joined: 26 May 2012
Posts: 136

PostPosted: Tue Feb 15, 2022 4:45 pm 
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I had a problem with logging in a few days ago but clearing the cookies and cache then doing a restart worked fine.

It's happened before too and that works but then again it's the next classic IT solution after turn off and back on again Smile

And I've just got the above message that Pete posted when I posted this.
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sellsell75



Joined: 13 Feb 2022
Posts: 2

PostPosted: Tue Feb 15, 2022 7:45 pm 
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Craig. If you request a new password, the e-mail link never arrives, so you remain logged out and unable to log in.

This is the bit that needs attention and fixing.

Many thanks.
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manchesterunitedman1



Joined: 17 Jan 2010
Posts: 3273
Location: United Kingdom

PostPosted: Sat Feb 19, 2022 4:40 pm 
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4 days on from the last post and no further word?, i am aware that others simply cannot log in still!.
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Rocky



Joined: 15 Jun 2009
Posts: 1525

PostPosted: Sat Feb 19, 2022 5:11 pm 
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manchesterunitedman1 wrote:
4 days on from the last post and no further word?, i am aware that others simply cannot log in still!.

This reflects on the 'recent posts' list which at the time of writing shows posts over a period of 6 days. This is usually 1 day at the most and is an indication, as Leslie states, that people simply can't log on to contribute on the forum.
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bee007



Joined: 06 Oct 2015
Posts: 229

PostPosted: Sat Feb 19, 2022 5:40 pm 
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I had the same log in problems until i was advised to clear my "cache" which i did and could then sign in straight away.
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das



Joined: 26 May 2012
Posts: 136

PostPosted: Sat Feb 19, 2022 8:59 pm 
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bee007 wrote:
I had the same log in problems until i was advised to clear my "cache" which i did and could then sign in straight away.


I had the same problem logging in now so deleted the cookies from this site and got back in straight away
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overlap



Joined: 10 Sep 2010
Posts: 412

PostPosted: Sun Feb 20, 2022 8:33 am 
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Followed the above advice and am now finally in again too.
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overlap



Joined: 10 Sep 2010
Posts: 412

PostPosted: Sun Feb 20, 2022 12:51 pm 
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Followed the above advice and am now finally in again too.
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craig
Site Admin


Joined: 22 Nov 2014
Posts: 1345

PostPosted: Sat Mar 12, 2022 7:48 pm 
Post subject:
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Pete’s Picture Palace wrote:
Ran into problems sending Mail. Response: 535 5.7.8 Error: authentication failed: UGFzc3dvcmQ6

DEBUG MODE

Line : 133
File : smtp.php


Hi Pete.

This issue is sorted now - i believe (as I just had the issue when messaging Jamie and then fixed it, tried again and now didnt get the message!)

I think all issues were caused by the hosts (who im never happy with) restricting the email settings. This meant that mails werent getting through, including when sending PMs, forgotten password links and other things.

Ive changed a few things around so hopefully now this will work.
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craig
Site Admin


Joined: 22 Nov 2014
Posts: 1345

PostPosted: Sat Mar 12, 2022 7:51 pm 
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sellsell75 wrote:
Craig. If you request a new password, the e-mail link never arrives, so you remain logged out and unable to log in.

This is the bit that needs attention and fixing.

Many thanks.


Hi sellsell75 - this is consistent with the issue I was having too and as mentioned above was due to a mail issue, rather than a hosting issue. This should now be resolved and anyone unable to log in, *SHOULD* be able to click the forgotten password link, get a new password and then log in.


You can then go to "My Account" and change the password to something memorable.

If anyone has issues above and beyond this, please let me know by either posting here (if thats possible!!!), or emailing me on [email protected]

Thank you
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Pete’s Picture Palace
Forum Moderator


Joined: 19 Feb 2013
Posts: 4101
Location: Wallington Surrey

PostPosted: Sat Mar 12, 2022 7:53 pm 
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Bingo Craig, thank you!
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