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Auchinleckian Forum Moderator
Joined: 21 Nov 2008 Posts: 4352
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Posted: Sat Oct 24, 2015 8:37 pm
Post subject: Combined postage |
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Have recently won 3 books on ebay from the same seller and was awaiting an inovice with the combined postage detailed. None was forthcoming so contacted him and ebay said he didn't offer it. Below is my email to him. I simply don't understand the rational for not combining as he's lost a potential good customer for his books.
Hi, I was waiting for an invoice detailing combined postage for these 3 items, but when nothing came I emailed you to ask about it but ebay advised that you don't offer combined postage?
That being the case, can you please invoice me individually for each item, and I'll pay for one, and when that is received I'll send the money through for the second one, ditto the third. It might take some time but it's the only way I ever do such payments when combined postage is refused.
I don't do combined payments when this is the case as I've had people say they don't offer combined postage and yet send them all in one parcel and keep the excess postage. To each their own, I don't have a problem with it but it does seem needless?
John Holroyd aka Auchinlekian. |
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goodison
Joined: 21 Nov 2008 Posts: 240 Location: Shetland Islands
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Posted: Sat Oct 24, 2015 9:03 pm
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I've noticed this a lot lately, awaiting an invoice then when I click on the request total it says seller doesn't offer combined postage. A couple of times they've refunded part of the payment once the item has been sent, although if you receive a lot of payment you may not notice it. To me, it would seem easier just to combine postage on the invoice in the 1st place. Anyone who charges full amounts and posts together without any refund I mark down and try to avoid using again. |
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gatfb
Joined: 05 Nov 2011 Posts: 330
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Posted: Sat Oct 24, 2015 9:46 pm
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For buying books on ebay I always use worldofbooks08 as the price includes postage.
To be honest I don't know how they do it as my last purchase was 'The Rise and Fall of the Third Reich'. Which is a 1400 + page book for £2.81 including postage. |
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roughyedz
Joined: 16 Jul 2010 Posts: 608 Location: Oldham
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Auchinleckian Forum Moderator
Joined: 21 Nov 2008 Posts: 4352
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Posted: Sun Oct 25, 2015 8:36 am
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I don't consider myself to be a "serious collector" just someone who enjoys doing what I do. If I don't get something one week it inevitably comes around again. |
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littlewiggy
Joined: 07 Apr 2013 Posts: 1801 Location: Newport
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Posted: Sun Oct 25, 2015 12:30 pm
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I bought two different tickets off the same seller last week, who ignored both my polite message pleas for an invoice with combined postage.
Refused to even acknowledge or respond.
I ended up paying both postage fees after about four days.
It was only an additional £1-20, but the principle of it annoyed me.
Obviously both tickets arrived in the same envelope sent basic 2nd class, despite my being forced to pay £2-40 p+p instead of £1-20.
So I just haven't left any feedback whatsoever.
I feel I should leave a "neutral" along with an explanation as to why, but I just feel petty ruining somebody's feedback over a paltry £1-20 principle.
I shouldn't, but I do.
However what I do know after collecting for all these years is, it is extremely ungentlemanly and incredibly bad form not to combine postage, and it is something most collectors like myself (I assume?) expect to be taken as read.
I don't blame John being ticked off over those books and what I imagine is a much higher sum of p+p involved than what I was forced to cough up.
I think his response about refusing "to combine payment" is quality! |
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Five and In
Joined: 15 Sep 2015 Posts: 1409 Location: Dawlish, Devon
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Posted: Sun Oct 25, 2015 1:01 pm
Post subject: |
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littlewiggy wrote: |
I bought two different tickets off the same seller last week, who ignored both my polite message pleas for an invoice with combined postage.
Refused to even acknowledge or respond.
I ended up paying both postage fees after about four days.
It was only an additional £1-20, but the principle of it annoyed me.
Obviously both tickets arrived in the same envelope sent basic 2nd class, despite my being forced to pay £2-40 p+p instead of £1-20.
So I just haven't left any feedback whatsoever.
I feel I should leave a "neutral" along with an explanation as to why, but I just feel petty ruining somebody's feedback over a paltry £1-20 principle.
I shouldn't, but I do.
However what I do know after collecting for all these years is, it is extremely ungentlemanly and incredibly bad form not to combine postage, and it is something most collectors like myself (I assume?) expect to be taken as read.
I don't blame John being ticked off over those books and what I imagine is a much higher sum of p+p involved than what I was forced to cough up.
I think his response about refusing "to combine payment" is quality! |
I had a very similar experience last week too Wiggy.
3 small lots of early 1960's programmes each listed as £3-90 signed for postage. I was charged for 3 lots of postage and they came in one box with postage of £3.90. No response to e-mail. It's the principle involved not the £8 and manners cost nothing. |
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slightfold
Joined: 13 Oct 2009 Posts: 593
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Posted: Sun Oct 25, 2015 1:57 pm
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Many of us have had the misfortune, if that's the word, to be shafted on postage by greedy Ebay sellers. Perhaps it's worth checking with a seller before you bid on multiple lots? I never quibble about what I pay for an item, after all if you don't like the price don't bid, but I expect if there is a profit for it to be in the sale price not in the postage. You could leave feedback, 'This seller does not do combined postage.'[/u] |
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littlewiggy
Joined: 07 Apr 2013 Posts: 1801 Location: Newport
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Posted: Sun Oct 25, 2015 1:58 pm
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Five and In wrote: |
littlewiggy wrote: |
I bought two different tickets off the same seller last week, who ignored both my polite message pleas for an invoice with combined postage.
Refused to even acknowledge or respond.
I ended up paying both postage fees after about four days.
It was only an additional £1-20, but the principle of it annoyed me.
Obviously both tickets arrived in the same envelope sent basic 2nd class, despite my being forced to pay £2-40 p+p instead of £1-20.
So I just haven't left any feedback whatsoever.
I feel I should leave a "neutral" along with an explanation as to why, but I just feel petty ruining somebody's feedback over a paltry £1-20 principle.
I shouldn't, but I do.
However what I do know after collecting for all these years is, it is extremely ungentlemanly and incredibly bad form not to combine postage, and it is something most collectors like myself (I assume?) expect to be taken as read.
I don't blame John being ticked off over those books and what I imagine is a much higher sum of p+p involved than what I was forced to cough up.
I think his response about refusing "to combine payment" is quality! |
I had a very similar experience last week too Wiggy.
3 small lots of early 1960's programmes each listed as £3-90 signed for postage. I was charged for 3 lots of postage and they came in one box with postage of £3.90. No response to e-mail. It's the principle involved not the £8 and manners cost nothing. |
Spot on mate, that's the crux of it for me.
Aside from leaving glowing feedback, I often personally message sellers who have given terrific service, packed things nicely, sent them swiftly etc, just to say "Thanks" and to let them know their efforts were much appreciated.
As you quite rightly say, good manners cost nowt and generally go a long way in my experience mate.
I'll be loathe to use the seller who refused to combine post for me now in future, and how ridiculous it is that somebody who is a regular seller should be happy to risk their reputation and recurring customer relationship over a measly £1-20!!
Makes no sense to me whatsoever.
Had it been the £8 you were wrongly stung for mind, I definitely would have left a neutral or even a negative feedback on their profile. |
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littlewiggy
Joined: 07 Apr 2013 Posts: 1801 Location: Newport
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Posted: Sun Oct 25, 2015 2:03 pm
Post subject: |
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slightfold wrote: |
Many of us have had the misfortune, if that's the word, to be shafted on postage by greedy Ebay sellers. Perhaps it's worth checking with a seller before you bid on multiple lots? I never quibble about what I pay for an item, after all if you don't like the price don't bid, but I expect if there is a profit for it to be in the sale price not in the postage. You could leave feedback, 'This seller does not do combined postage.'[/u] |
As I said in my previous post, it's something many of us long-time collectors take as read.
Whether that be rightly or wrongly.
An unwritten rule if you like.
However given that said seller did not acknowledge or respond to my polite pleas for a combined invoice, I think my chances of him actually answering the advance question you suggest are pretty much zero too. |
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Five and In
Joined: 15 Sep 2015 Posts: 1409 Location: Dawlish, Devon
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Posted: Sun Oct 25, 2015 3:40 pm
Post subject: |
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littlewiggy wrote: |
Five and In wrote: |
littlewiggy wrote: |
I bought two different tickets off the same seller last week, who ignored both my polite message pleas for an invoice with combined postage.
Refused to even acknowledge or respond.
I ended up paying both postage fees after about four days.
It was only an additional £1-20, but the principle of it annoyed me.
Obviously both tickets arrived in the same envelope sent basic 2nd class, despite my being forced to pay £2-40 p+p instead of £1-20.
So I just haven't left any feedback whatsoever.
I feel I should leave a "neutral" along with an explanation as to why, but I just feel petty ruining somebody's feedback over a paltry £1-20 principle.
I shouldn't, but I do.
However what I do know after collecting for all these years is, it is extremely ungentlemanly and incredibly bad form not to combine postage, and it is something most collectors like myself (I assume?) expect to be taken as read.
I don't blame John being ticked off over those books and what I imagine is a much higher sum of p+p involved than what I was forced to cough up.
I think his response about refusing "to combine payment" is quality! |
I had a very similar experience last week too Wiggy.
3 small lots of early 1960's programmes each listed as £3-90 signed for postage. I was charged for 3 lots of postage and they came in one box with postage of £3.90. No response to e-mail. It's the principle involved not the £8 and manners cost nothing. |
Spot on mate, that's the crux of it for me.
Aside from leaving glowing feedback, I often personally message sellers who have given terrific service, packed things nicely, sent them swiftly etc, just to say "Thanks" and to let them know their efforts were much appreciated.
As you quite rightly say, good manners cost nowt and generally go a long way in my experience mate.
I'll be loathe to use the seller who refused to combine post for me now in future, and how ridiculous it is that somebody who is a regular seller should be happy to risk their reputation and recurring customer relationship over a measly £1-20!!
Makes no sense to me whatsoever.
Had it been the £8 you were wrongly stung for mind, I definitely would have left a neutral or even a negative feedback on their profile. |
I always factor worst case scenario into my bids including postage, so was ok overall with what I paid. As we both agree, it's the principle. |
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Auchinleckian Forum Moderator
Joined: 21 Nov 2008 Posts: 4352
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slightfold
Joined: 13 Oct 2009 Posts: 593
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Posted: Mon Oct 26, 2015 11:02 am
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So John, you might say 'Alls well that ends well.' |
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das
Joined: 26 May 2012 Posts: 148
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Posted: Mon Oct 26, 2015 12:26 pm
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Part of the problem with combining postage is the way the post office charge based on size and weight. I have sold things on ebay where it was cheaper to send seperately than combine because it took it into a different price category.
Another thing is that I can measure weight, length and breadth but I can't measure depth accuratly and a couple of millimetres can make all the difference between large letter and small parcel with the corresponding difference in charge which can be very large. For that reason I don't have it set up for automatic reduction.
That said, I always combine postage either by calculating the exact amount where obvious or refunding where borderline although I don't get a fee refund on partial refunds.
And be careful leaving bad feedback regarding a seller not combining as ebay may remove it since you are expecting a service that the seller does not offer. the correct way would be via the stars for postage. |
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roughyedz
Joined: 16 Jul 2010 Posts: 608 Location: Oldham
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Posted: Mon Oct 26, 2015 3:31 pm
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das wrote: |
Part of the problem with combining postage is the way the post office charge based on size and weight. I have sold things on ebay where it was cheaper to send seperately than combine because it took it into a different price category.
Another thing is that I can measure weight, length and breadth but I can't measure depth accuratly and a couple of millimetres can make all the difference between large letter and small parcel with the corresponding difference in charge which can be very large. For that reason I don't have it set up for automatic reduction.
That said, I always combine postage either by calculating the exact amount where obvious or refunding where borderline although I don't get a fee refund on partial refunds.
And be careful leaving bad feedback regarding a seller not combining as ebay may remove it since you are expecting a service that the seller does not offer. the correct way would be via the stars for postage. |
An odd measuring stick you have there if you can measure lenght but NOT depth, do you do all the measuring of depth underwater ??? May i suggest you turn whatever it is your measuring on its side and pretend the depth is the length ....that way you can measure it . |
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das
Joined: 26 May 2012 Posts: 148
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Posted: Mon Oct 26, 2015 3:42 pm
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roughyedz wrote: |
das wrote: |
Part of the problem with combining postage is the way the post office charge based on size and weight. I have sold things on ebay where it was cheaper to send seperately than combine because it took it into a different price category.
Another thing is that I can measure weight, length and breadth but I can't measure depth accuratly and a couple of millimetres can make all the difference between large letter and small parcel with the corresponding difference in charge which can be very large. For that reason I don't have it set up for automatic reduction.
That said, I always combine postage either by calculating the exact amount where obvious or refunding where borderline although I don't get a fee refund on partial refunds.
And be careful leaving bad feedback regarding a seller not combining as ebay may remove it since you are expecting a service that the seller does not offer. the correct way would be via the stars for postage. |
An odd measuring stick you have there if you can measure lenght but NOT depth, do you do all the measuring of depth underwater ??? May i suggest you turn whatever it is your measuring on its side and pretend the depth is the length ....that way you can measure it . |
Have you ever tried to measure 5mm across an uneven surface to post office standard. Similarly there's a big difference in Post Office world between 24mm and 26 mm. Measuring length and breadth is easy because C5 and C4 envelopes are a standard size and already measured.
If only I had one of those thingys the post office use it would be easy |
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dangerman
Joined: 07 Dec 2011 Posts: 1565
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Posted: Mon Oct 26, 2015 3:48 pm
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martino
Joined: 21 Jun 2011 Posts: 2163 Location: Beautiful downtown Goostrey, Cheshire
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roughyedz
Joined: 16 Jul 2010 Posts: 608 Location: Oldham
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Posted: Mon Oct 26, 2015 4:09 pm
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You can surely obtain an old cardboard box from your local store with the same measurements ( if not cut one down ) and if your item does not fit in the box its a no go ......cost 30p in sellotape
Or
http://www.ebay.co.uk/itm/50-X.....SwKrhVZdcm |
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ntw
Joined: 11 Jan 2013 Posts: 114
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Posted: Mon Oct 26, 2015 4:22 pm
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Some are available with free P&P too, so you can buy a few and not worry about combining!!!
My two penn'orth on this: I think eBay could do more to aid the buyer, by encouraging sellers to combine (making it the default setting for example). It could also be allowed to open a dispute where seller doesn't combine the charge, but does combine the posting-for me, this is a blatant overcharge, and just not on. But as has been noted, inflated postage charges, and associated fees, are in eBay's favour.
John's approach as set out in the OP is spot on for me-if a seller won't combine, pay for things one at a time. I think stating this is most likely what has led to the 'right' outcome here.
I also saw a listing recently where the seller said his intention was to break even on postage, so given eBay fees are charged on this, he built it in to his charge. He listed what his packing charge was, and whilst a bit long winded struck me as a fair and open way to go about things. In some ways I prefer this to offering free P&P: maybe that should be banned! The beauty of the internet in giving transparency to pricing has just led to more convoluted ways to price-see air fares as probably the worst example. eBay have it in their power to alleviate some of this pain if they wish. |
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