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ROYAL MAIL: ...... I just dont get this one!
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ROYAL MAIL: ...... I just dont get this one!
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Tintowner



Joined: 17 Jun 2010
Posts: 292

PostPosted: Mon Oct 29, 2012 8:03 pm 
Post subject: ROYAL MAIL: ...... I just dont get this one!
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I recently sent an early 70s prog to a buyer..it was....

a letter size and weighed less than 100g, Nod
it fitted through a Royal mail letter measure board, Nod
it had a first class stamp on it (unfranked of course), Nod
it had the correct address written on it Nod


But


it was returned to me Shocked
with a sticker stating insufficient postage Shake
and they wanted £1 handling charge Confused

I am very very Confused confused with this one and will be going to the sorting office tomorrow so that they can 'sort' it out Sherlock


Last edited by Tintowner on Mon Oct 29, 2012 8:15 pm; edited 2 times in total
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Auchinleckian
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PostPosted: Mon Oct 29, 2012 8:10 pm 
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Was it a second hand envelope though? Laughing
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Tintowner



Joined: 17 Jun 2010
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PostPosted: Mon Oct 29, 2012 8:14 pm 
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Auchinleckian wrote:
Was it a second hand envelope though? Laughing



I prefer to call them 'recycled' John............and yes it was Very Happy
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Auchinleckian
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PostPosted: Mon Oct 29, 2012 11:43 pm 
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...then you deserve all you get.
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Eck



Joined: 25 Aug 2012
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PostPosted: Mon Oct 29, 2012 11:52 pm 
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I got a card from the post office. Insufficient postage, collect and pay £1 or put stamps to the value of £1.71 to get the item delivered. I went for the stamp option because the sorting office is a bitch to get to unless you've got a car. Posted the card,next day got the same card delivered to me - re-posted it,the card comes through my door again the following day. I went to the sorting office £3.70 bus fare and a half hour walk.
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Tintowner



Joined: 17 Jun 2010
Posts: 292

PostPosted: Tue Oct 30, 2012 3:56 pm 
Post subject: Re: ROYAL MAIL: ...... I just dont get this one!
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Tintowner wrote:
I recently sent an early 70s prog to a buyer..it was....

a letter size and weighed less than 100g, Nod
it fitted through a Royal mail letter measure board, Nod
it had a first class stamp on it (unfranked of course), Nod
it had the correct address written on it Nod


But


it was returned to me Shocked
with a sticker stating insufficient postage Shake
and they wanted £1 handling charge Confused

I am very very Confused confused with this one and will be going to the sorting office tomorrow so that they can 'sort' it out Sherlock




The Next Day:

I first went to the post office and they measured the letter and weighed it (72g) Nod and stated that it did indeed qualify for standard letter delivery and that the first class stamp was more than adequate Nod . They could think of no Shake valid reason why an 'insuficient postage' sticker was put on it. They told me to go to my local sorting office (where the actual letter was sorted)

Driving

The Sorting Office:

They admitted that it was one of theirs Nod and that a card would have been put through the intended recepients letterbox stating that there was a letter waiting for him that had insufficient postage on it. He had failed to pick it up (after about three and a half weeks) and they had redirected it back to me. Clap

They too could see no reason why it had an 'insufficient postage' sticker on it. Confused They measured it and checked it on the official RM letter checker thingy..but they couldnt weigh it as they said that they ....... had no weighing scales Shocked . A sorting office with no means of weighing things.....Riiiiiiiiiiiiiiight!

One of the jobsworths asked me if I had paid the insufficient postage myself. when I said no, because it had been redirected back to me and that his colleague had just stated that there was no problem with it.......he said that I had 'got away with it' as I should have been charged it Shake Even his colleague looked baffled.

They then advised me that I should contact the 'Revenue Protection Department' at Doncaster for more details on this issue.

Revenue Protection Department-Doncaster:

I rang this number and was met by a menu option...when I chose the option which I thought was relevant..........the line went dead Get My Coat


Summary:

It does seem that you can securely package an item Nod , put the correct address on it Nod , ensure it has the correct postage on it regarding the size and weight Nod ...... but it may still not be enough for some of our friends at the Royal Mail.

If you follow it up, you end up with people agreeing with you but scratching their heads at the same time. You meet them face to face but they cant help you. You must either phone or write (I have written in the past and had no replies).

I think they make it so difficult and time consuming that the majority of people just give up trying and concede.....just like I have Mad
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Senior82



Joined: 25 Nov 2008
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PostPosted: Tue Oct 30, 2012 4:36 pm 
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and they wonder why people have little faith in them!!
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Auchinleckian
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PostPosted: Tue Oct 30, 2012 4:43 pm 
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It's Wullie's fault....
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Tintowner



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PostPosted: Tue Oct 30, 2012 4:58 pm 
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we await Wullies view Smile



Got the Town v Hibernian prog today John..........new envelope but the stamp was franked Laughing
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Wullie



Joined: 10 Jun 2009
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PostPosted: Wed Oct 31, 2012 8:00 pm 
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If the letter was an obvious recycled then it will be surcharged. And rightly so, as Felix would say, get lost you f@@@@@@ Bunch of @@@@@@@@
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Tynie Topics



Joined: 26 Nov 2009
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PostPosted: Wed Oct 31, 2012 8:11 pm 
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I think the social fabric of this great nation of ours is being slowly unpicked by continued recycling of envelopes.

There should be an immediate £5 surcharge on any letter showing signs of being through the postal system before, and the offender flogged.
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Eck



Joined: 25 Aug 2012
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PostPosted: Thu Nov 01, 2012 12:48 am 
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This Felix character obviously knows me, he had a 80% strike rate in his attack.


I'm not admitting to recycling but if they want to return it to me,they just have to tear off the address on the front.
Judge Sherlock
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pnefan



Joined: 08 Apr 2011
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Location: Wigan

PostPosted: Thu Nov 01, 2012 1:20 am 
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Did the ' re-cycled ' envelope have a sticker barcode or barcode on it ?

These are used in mail centres .

If it did this will alert RM to a re-used item and potential un-authorised item re - entering the system - also used to trap posties taking undelivered mail back to the sorting office

The barcode sticker can be removed but may leave an impression on the envelope - best to cover this up with a sticker or scribble over it .

They're not keen on the public knowing this hence the possible reluctance to give a suitable explanation
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Eck



Joined: 25 Aug 2012
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PostPosted: Thu Nov 01, 2012 2:13 am 
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Why can't you re-use an envelope?I don't see the problem if you're still paying postage.
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Tintowner



Joined: 17 Jun 2010
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PostPosted: Thu Nov 01, 2012 5:47 pm 
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All the letter had on it was the original address (mine) which I covered up with a label and sticky backed plastic (ala Blue Peter).

I cant believe that the Royal Mail own the right to refuse the use of a previously used envelope!
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pnefan



Joined: 08 Apr 2011
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Location: Wigan

PostPosted: Thu Nov 01, 2012 5:55 pm 
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I can't believe RM are recruiting 1000 staff to cope with 'demand '

How many have they got rid of in the last few years ?

Maybe those so called fast sorting machines are breaking down too much .

Bet the terms are different .

By the way

Bin liners 'll be banned next !
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Tintowner



Joined: 17 Jun 2010
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PostPosted: Thu Nov 01, 2012 6:11 pm 
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They may as well go the whole hog and state that they will only handle official Royal Mail envelopes and packaging......... wouldn't surprise me if that idea hasn't already been mooted in various high powered RM corridors.
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Eck



Joined: 25 Aug 2012
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PostPosted: Thu Nov 01, 2012 6:50 pm 
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Their days are numbered anyway, they are far too dear. If I send anything over 1 kilo i'll use a courier.

This is one 2 people have used to send items to me recently.
http://www.myhermes1.co.uk/
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Wullie



Joined: 10 Jun 2009
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PostPosted: Thu Nov 01, 2012 8:40 pm 
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Eck wrote:
Their days are numbered anyway, they are far too dear. If I send anything over 1 kilo i'll use a courier.

This is one 2 people have used to send items to me recently.
http://www.myhermes1.co.uk/

That is fine until it is misdelivered, then were does it go???? In the post box.
Note also, rural delivery areas EXTRA CHARGE. So, if you live in a big city, them i'm all right Jack. You think competition is good ? Didn't they say that about the Gas and Electric companies? look what happened there. Be careful what you wish for.
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Wullie



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PostPosted: Thu Nov 01, 2012 8:47 pm 
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The red bar code sorts the letter by machine to the address on the envelope. If the envelope is reused/redirected, it still gets sorted to the original round. So if you change the address from a house on my round, to a house 500 miles away,pop it in the post box , it will arrive on my round the next day via machine . Then i will surcharge it. Laughing Laughing Laughing
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