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se20blue



Joined: 21 Jul 2014
Posts: 720

PostPosted: Tue Jul 13, 2021 12:59 pm 
Post subject: Reach Sport Shop
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Anyone else having problems ordering EURO 2020 programmes from this site ? Or is it just me !!!!
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HendonHotshots



Joined: 30 May 2013
Posts: 74

PostPosted: Tue Jul 13, 2021 1:31 pm 
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I did have problems on old phone - and think I still have problems if I try to order more than six DIFFERENT programmes with items disappearing from basket

The payment step sometimes takes a While with a whirring “processing” page which can be a bit unnerving but other than that service is excellent (so far!!)
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grantham



Joined: 20 Mar 2009
Posts: 921

PostPosted: Tue Jul 13, 2021 3:53 pm 
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Yeah, it's a shocking website, I ordered a load of Chelsea programmes at the end of the season, it duplicated the order 5 times. To make matters worse each programme appears as a single charge on credit card receipt, so after cancelling 4 of the orders I recevied my monthly credit card bill on NINE sheets of A4 paper, as each programme appeared twice

Also placed a Euro 2020 order and it took ages to confirm, I have moaned and complained about their site to them a few times, it appears they don't care Smile
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www.thefootballarchives.com - Results, line-ups, profiles, programmes, player images and much more
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seand



Joined: 07 Jan 2009
Posts: 787
Location: Dublin

PostPosted: Tue Jul 13, 2021 7:44 pm 
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I ordered 2 the day before the tournament began, not received yet Neutral

Now post to/from the UK has been a nightmare since Brexit but 4 weeks now and they didn't combine postage.... 5.50 post I think on each of 2 programmes, £11 post to get 2 of them sent to Ireland.
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se20blue



Joined: 21 Jul 2014
Posts: 720

PostPosted: Wed Jul 14, 2021 8:35 am 
Post subject: Re: Reach Sport Shop
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[quote="se20blue"]Anyone else having problems ordering EURO 2020 programmes from this site ? Or is it just me !!!![/quote

It was just me - a problem at this end with cookies
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Ipswich Town programmes required,please message me if you are able to help
9/2/46 Norwich City A
29/3/47 Port Vale A
1/11/47 Port Vale A
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JJPROGRAMMES



Joined: 25 Nov 2009
Posts: 546

PostPosted: Sat Jul 24, 2021 10:55 am 
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Well....
Pre ordered a Final programme on the 26th of June hoping for delivery on the Saturday before the Final which was on Sunday the 11th of July.......

But it didnt turn up....
So contacted Reach Publishing and they told me they were not sent out until the Friday "after" the Final Shocked

Anyway received mine on Friday the 23rd of July..... Nicely creased with a heavily damaged corner and a diagonal fold...... It was sent in a "Plastic mailing bag" No

Overall a shyte experience with them as I will now have to buy another Final programme! Crying or Very sad
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grantham



Joined: 20 Mar 2009
Posts: 921

PostPosted: Sat Jul 24, 2021 11:28 am 
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Or simply complain to them with an image of how it turned up and they will send out a replacement
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JJPROGRAMMES



Joined: 25 Nov 2009
Posts: 546

PostPosted: Sat Jul 24, 2021 11:37 am 
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grantham wrote:
Or simply complain to them with an image of how it turned up and they will send out a replacement


Should do really,
But the next one will most probably be sent out in a mailing bag again and it will turn the whole episode into some sort of Groundhog day,

Will use this one for reading and order a new one from a dealer Thumbs Up
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whosbrianwilson



Joined: 08 Aug 2011
Posts: 242

PostPosted: Sat Jul 24, 2021 2:03 pm 
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All good for me. Both the semi and the final were received a few days after each game and were in perfect condition.
Highly recommended
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se20blue



Joined: 21 Jul 2014
Posts: 720

PostPosted: Sat Jul 24, 2021 2:36 pm 
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JJPROGRAMMES wrote:
Well....
Pre ordered a Final programme on the 26th of June hoping for delivery on the Saturday before the Final which was on Sunday the 11th of July.......

But it didnt turn up....
So contacted Reach Publishing and they told me they were not sent out until the Friday "after" the Final Shocked

Anyway received mine on Friday the 23rd of July..... Nicely creased with a heavily damaged corner and a diagonal fold...... It was sent in a "Plastic mailing bag" No

Overall a shyte experience with them as I will now have to buy another Final programme! Crying or Very sad


To be fair to Reach it did state on the website
Please note: Due to printing deadlines and high volumes, these programmes will be dispatched from w/c 12th July. Delivery is subject to Royal Mail.
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Ipswich Town programmes required,please message me if you are able to help
9/2/46 Norwich City A
29/3/47 Port Vale A
1/11/47 Port Vale A
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HendonHotshots



Joined: 30 May 2013
Posts: 74

PostPosted: Sat Jul 24, 2021 2:41 pm 
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No complaints from me either on reach sport although I ordered mine in one batch rather than single issue so came in a box delivered by DPD

If u explain to them the condition it arrived in from a customer service perspective they should send a replacement but as u say it could be sent in plastic and the same problem happens
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Bokbag



Joined: 12 May 2018
Posts: 99

PostPosted: Sat Jul 24, 2021 3:57 pm 
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Just to add in I have had 3 orders from them and have had no issues either. It’s part of the deal to get it cheaper and take the risk of the condition but it is the cheapest. Certainly compared to the other dealers I have seen
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grantham



Joined: 20 Mar 2009
Posts: 921

PostPosted: Sat Jul 24, 2021 6:17 pm 
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They aren't dealers, they are the publishers
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Bokbag



Joined: 12 May 2018
Posts: 99

PostPosted: Sat Jul 24, 2021 6:25 pm 
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Publishers/dealers….they are the people I buy my programmes off. It matters nought to me what they are. I do know they were the cheapest by £3-4 Nod
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holtie96



Joined: 30 May 2009
Posts: 2241

PostPosted: Sat Jul 24, 2021 7:21 pm 
Post subject: Programme
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Me too, the semi and final programme arrived in good condition. Looks like the postie wasn’t too careful perhaps?
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Super Hoopy



Joined: 19 Apr 2021
Posts: 73
Location: London

PostPosted: Sun Jul 25, 2021 10:40 am 
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Quote:
It was sent in a "Plastic mailing bag" No


Why do some programme printers do this?
I'm presuming that they have ample stocks to replace any that get damaged in transit.
Ignition who print QPR's programmes do this too and I've had to contact them during the lockdown's to get damaged items replaced, which they always did without any fuss.

I was lucky that at Wembley, there were so many pi**ed up England fans that me and a mate managed to find a few in decent condition that had been left by their 'under the weather' owners...
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seand



Joined: 07 Jan 2009
Posts: 787
Location: Dublin

PostPosted: Mon Jul 26, 2021 12:31 am 
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seand wrote:
I ordered 2 the day before the tournament began, not received yet Neutral

Now post to/from the UK has been a nightmare since Brexit but 4 weeks now and they didn't combine postage.... 5.50 post I think on each of 2 programmes, £11 post to get 2 of them sent to Ireland.


Well I got a refund without any problems, at least.
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Enniskillendoc



Joined: 21 May 2019
Posts: 10

PostPosted: Mon Jul 26, 2021 1:05 am 
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Ordered four different programmes at start of the competition. Only three have arrived. It had to be the Rome "sold out" one that hadn't come. Quick response from Reach over the weekend and a refund given.
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