Football Programmes Centre

dangerman · Joined: 07 Dec 2011 Posts: 1565

bought a programme from someone's website on the 20th of last month and the same item was on ebay and he said he was away till the 21st of last month. so I bought it of his website as it was cheaper and was free postage. I have not yet got the programme so when should I start a paypal dispute

Wullie · Joined: 10 Jun 2009 Posts: 3427

Have you tried to make contact with the seller ?

dangerman · Joined: 07 Dec 2011 Posts: 1565

sent email earlier this week but have not had nothing yet

rob71 · Joined: 21 Nov 2008 Posts: 472

You can open a dispute after 7 days but it must be within 20 days. I got caught out with this a few years back when a seller from abroad said he was sending a replacement for a missing item. By the time I waited it was too late to claim. You can get more info here -
https://www.paypal.com/gb/webapps/helpcenter/helphub/article/?solutionId=FAQ1677&topicID=&m=ARA

gatfb · Joined: 05 Nov 2011 Posts: 331

You have 45 days from the date you made the payment to open a dispute then you have 20 days from the date the dispute was opened to escalate a dispute to a PayPal claim.

das · Joined: 26 May 2012 Posts: 148

Paypal changed the limit from 45 days to 180 days a few months ago

gatfb · Joined: 05 Nov 2011 Posts: 331

Cheers mate that is worth knowing as I've recently sold an expensive watch on behalf of a relative to some one who has not picked it up from the post office after more than a month.

I was going to pay out after 45 days but she'll have to wait now.

das · Joined: 26 May 2012 Posts: 148

gatfb wrote:

Cheers mate that is worth knowing as I've recently sold an expensive watch on behalf of a relative to some one who has not picked it up from the post office after more than a month.

I was going to pay out after 45 days but she'll have to wait now.

It's the other way round. They can claim their money back any time up to 180 days and unless you can show they have the item paypal will refund.

If they claimed after a week and escalated to paypal for a decision then they would refund unless you could show actual delivery.

Any claim can be made by the buyer for up to 180 days so keep any tracking info for that length of time.

giorgio · Joined: 09 Jun 2009 Posts: 186 Location: London

das wrote:

Paypal changed the limit from 45 days to 180 days a few months ago

180 days? Didn't know that. Does that still count if item is purchased from eBay or is that 45 days?

roughyedz · Joined: 16 Jul 2010 Posts: 608 Location: Oldham

giorgio wrote:

das wrote:

Paypal changed the limit from 45 days to 180 days a few months ago

180 days? Didn't know that. Does that still count if item is purchased from eBay or is that 45 days?

They are the same company for the moment , but are about to seperate again soon I seem to remember, E-Bay bought Paypal a few years ago now , but obviously there must be a differing of views somewhere .......or perhaps one person is more greedy than the other ??? who knows. . . a pound to a pinch of s**t the fees of BOTH will soon be going up again. . . Crying or Very sad

das · Joined: 26 May 2012 Posts: 148

giorgio wrote:

das wrote:

Paypal changed the limit from 45 days to 180 days a few months ago

180 days? Didn't know that. Does that still count if item is purchased from eBay or is that 45 days?

It's part of the paypal user agreement so if the dispute was via paypal then yes.

If the dispute is made via ebay then their rules apply and you can only use one method so if you open a dispute via ebay you can't do it with paypal and vice versa

It would be up to the buyer which method to use for the dispute.